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Contact Us

Last updated: October 2026

We'd love to hear from you - questions, custom colours, gift ideas or help with an order.

Get in touch

Send an email

Order help

Check your order status on the My orders page. For returns or refunds, see our Return & Refund Policy.

Grievance / complaints

If you are not happy with an order or our service, write to neyoflorals@gmail.com with your Order ID. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

Response time

We usually reply within a day on WhatsApp and within 48 hours on email.