Privacy Policy

Neyo Florals respects your privacy. This policy explains what information we collect when you use this website or place an order, and how we use it.

1. Information we collect

• Order details: name, phone / WhatsApp number, email address, delivery address, pincode and order notes.
• Payment reference: the UPI transaction ID you enter. We never ask for or see your UPI PIN, card or bank login details.
• Account details: if you create an account or sign in with Google - your name, email, phone number and profile picture (from Google).
• Technical data: basic data your browser stores on your device (such as your cart, sign-in state and recent order IDs) so the site works properly.

2. How we use your information

• To process, make, ship and track your order.
• To contact you about your order by WhatsApp, phone or email.
• To send order confirmations and account emails (for example password reset codes).
• To handle returns, refunds and customer support.
• To keep the website secure and prevent fraud.

We do not sell your personal information, and we do not use it for third-party advertising.

3. Who we share it with

We share only what is needed to run the shop with trusted service providers: our hosting and database providers, email delivery services, Google (for Google sign-in), and courier / delivery partners (name, phone and address only). We may also disclose information if required by law.

4. Where your data is stored

Order and account data is stored in our cloud database. Data may be processed on servers outside India by our service providers. We take reasonable steps to protect it, but no online system is completely secure.

5. Data retention

We keep order records for as long as needed for fulfilment, accounting, legal and dispute purposes. You may ask us to correct or delete your account data at any time (some order records may need to be kept by law).

6. Your choices and rights

• Access or correct the information we hold about you.
• Request deletion of your account.
• Withdraw consent for non-essential communication.

To use any of these rights, email neyoflorals@gmail.com or WhatsApp +91 79771 48942.

7. Cookies and local storage

We use browser local storage / session storage to remember your cart, sign-in and recent orders. Google sign-in may set its own cookies according to Google's policies. You can clear this data from your browser settings at any time.

8. Children

Our shop is meant for adults. If you are under 18, please order with a parent or guardian.

9. Changes to this policy

We may update this policy from time to time. The latest version is always on this page.

10. Contact

Privacy questions: neyoflorals@gmail.com